Lead Tech Support Office

LYou will bring our approach to IT to the next level enabling our business strategy of excellent customer focus, meaningful cooperation, rock-solid bank, and empowered employees by transforming the way Rabobank works and helping realize their ambitions. Empowered employees are a priority for Rabobank. As Lead Tech Support Office Retail NL Tech (RNT), you and your team support the domains in realizing the strategic objectives of RNLT  by supporting all non-tech matters. Your team ensures that RNT is rock solid on financial, authorization, and administrative matters.

Making a difference  

• Streamlining execution of the transformation into a Tech Support Office with a clear purpose, clear roles and responsibilities, uniform processes, and one way of working.
• Showing inspirational leadership creating one team with a strong focus on culture.
• Bring together all stakeholders and actively help solve impediments and issues between these stakeholders.
• Remain focused on the efficient execution of the support roles within the Tech Support Office.
• Adhere to Rabobank’s standards & policies.
• As a staff member of the MT RNT, report to the CTO RNT on the realization of the objectives and KPIs.

With each other
Collaboration is at the heart of everything we do. Together, we assure Rabobank to be a rock-solid and innovative technology-driven cooperative bank and we need to stay relevant and competitive in a fast-changing environment. At CITO, we work to continuously improve our systems and processes and we develop innovative solutions to support optimal service provision to our customers. Our employees are key to achieving these goals. We therefore ensure that employees are engaged, that they can work anywhere, and that they are supported with tools and processes, that empower them to focus as much as possible on their core tasks.  Facilitating this great place to work is one of the drivers for the Tech Support Office. Additionally, our authorization, assistance, communication, and financial support responsibilities ensure that the MT and Tech employees can do what they do best.

The new Tech Support Office is part of the RNT division and has been established to bring together effectively all management assistants and all tech support officers. As Lead tech Support Office RNT, you are the hierarchical direct manager of 25 employees.

With you

Needless to say, you have a natural attitude of looking forward and turning feedback into concrete improvements and you are a master in collaborating with others, service orientation, and agility. As a leader within Rabobank, you have an empowering leadership style focussed on the strength of diversity and creating, facilitating, and inspiring high-performing teams to achieve results together. You effectively cooperate across disciplines and departments, build productive relationships with stakeholders, and make a difference for the community. In addition, you must recognize everything on the checklist below:

• Experience as manager, familiar with HR, Finance & Control responsibilities;
• Excellent stakeholder management skills and the ability to communicate clearly and concisely towards both RNT stakeholders, as well as other departments like Control and Facilities;
• Able to formulate a vision and mobilize the team to work together while also taking responsibility for the domain they support;
• Experience with working Agile, and affinity of or knowledge of dashboarding and finance are beneficial;
• Excellent communication skills. Fluent English and Dutch language capability (both verbally and in writing);
• Academic qualification preferably in a relevant field and at least 10 years experience, specifically with the relevant part on the above indicated additional (knowledge) requirements.

Growing a better world together
You'll already be aware that Rabobank is a financial services provider for more than 8.5 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission?  We do so in countless ways, such as:

• With the Rabobank Foundation, we support social enterprises. This gives people experiencing barriers entering the labour market the opportunities they deserve, and helps them to participate fully in our society.
• We provide 500 million Euros in financing to the Dutch education sector annually because, after all, good education is the bedrock of tomorrow’s society

Interested?
Do you want to become the ideal version of yourself? We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us you can also expect:

• a yearly salary of approximately up to €100.000,00 based on your experience and skills (scale 11) based on a 36-hour work week;
• a thirteenth month and holiday pay;
• an extra salary component in the form of an Employee Benefit Budget (11%). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving a monthly cash payout;
• a personal budget of €1.400,00 that you can spend on activities related to your personal development and career;
• reimbursement for commuting costs when you travel by public transport, car or motorbike;
• a pension scheme, to which your contribution is only 3,5% and Rabobank’s contribution 21,5%.

Let's meet 
Are you the person we're looking for? Are you ready to join Rabobank as a Lead Tech Support Office and to make a difference to yourself, our customers and society?  We look forward to receiving your application for this vacancy in Utrecht.

Good to know:

• Apply via the “Apply now” button. Responses will be handled following our vacancy management policy.
• Charlotte Bos, Corporate IT Recruiter, would be happy to answer any questions about the application procedure via charlotte.bos@rabobank.nl.
• The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank.
• Your privacy is important to us. Do you want to know more, click on this link.
• Everyone is different, and it is exactly those differences that help us become an even better bank. That's why we want to know who you really are!

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