IT Service Management specialist

We are seeking a highly skilled and experienced IT Service Management specialist to support the Process Owner in the areas of Change- and Configuration Management and eventually fulfil the role of Process Owner independently.

The candidate will support both structural process improvement as well as daily operations, interfacing with process users, regulators and other stakeholders.

The candidate must offer subject matter expertise with respect to Change and Configuration Management practices and tooling in modern ways of working, incorporating Agile DevOps, service automation, self-service and cloud services. In addition, high communication- and analytic skills are needed to represent the processes to a wide community of stakeholders, understand their needs and offer compliant solutions.

This needs knowledge of and affinity with IT in general. The wide and diverse community of process stakeholders requires the candidate to be familiar with the global Rabobank organization and culture.  

Key Responsibilities:

Process development:

• Continuously update/improve the process to align with new ways of working, regulations and requirements, or fix issues.
• Align process updates with global stakeholders (users, management, regulators, etc. in all domains and regions).
• Align process- and tool requirements with tool owners in general and ITSM Tool Owner in particular.
  

Process documentation and support:

• Provide and maintain process documentation and work instructions.
• Support process users globally, e.g. in answering operational questions and advising on how to apply the process in specific use cases.
  

Processcompliance:

• Maintain global process policies.
• Verify process design to be compliant with process policies.
• Verify process operations to comply with process design.
• Initiate action to mitigate incompliances.
  

Process audit:

• First and main contact to internal and external audit/regulators, in answering questions, providing reports and evidence on process compliance, delivering impact analysis for incompliances, etc.
• Participate in yearly control cycles for R-IC, SAM, ITQ, and other control frameworks, as well as ad hoc inspections.
• Prepare and implement Action Plans for any Findings resulting from the above.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Knowledge of IT Service Management principles, processes and tooling.
• Knowledge of Rabobank organization, culture and ways of working (S@S, Agile DevOps, etc).
• Strong communication- and documentation skills.
• Independent, pro-active, self-steering in process development and -governance.
• Facilitator, supporting teams to be compliant with process policies. 
• Analytic, pragmatic, solution-oriented, able to quickly comprehend different user requirements and provide matching solutions within process policies.
• Well-structured and organized, able to manage a large global playing field with many stakeholders and topics on both management and detailed level.

Preferred Skills:

• Global knowledge of Rabobank IT Landscape and applied technology.
• Data Modelling expertise.
• Reporting skills.

What do we offer?
We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36-or 40 hour working week), you can also expect:

• Based on your experience: up to max € 105.000,00 incl all benefits (40 hours) depending on your experience.
• Thirteenth month's salary and 8% holiday allowance
• an extra budget of 11% of your gross salary to be used at your discretion. Buy extra holiday hours, add more to your pension savings or ask for part of the extra budget to be paid out.
• a budget of € 750- to set up your home working space and a monthly home working allowance of up to € 40-
• a personal development budget of € 1,400-
• a combination of working from home and at the office
• 100% reimbursement of commuting costs if you travel by public transport
• A pension scheme to which you contribute 3.5%
• 151.2 hours holiday per year + 1 Diversity Day per year
• Relocation belongs to the possibilities
  

This is a selection of the terms of employment for a DevOps Engineer based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.

You and the job application process

Reply to the vacancy for IT Service Engineer at Rabobank.

• Any questions about working at Rabobank and the process? Lois Hageman, IT Recruiter, marie-louise.hageman@rabobank.nl
• We will hold the interviews through a video call.
• You can find answers to the most frequently asked questions on rabobank.jobs/nl/veelgestelde-vragen.
• A security check is part of the process.
• We respect your privacy.
  

Growing a better world together
You are already aware that Rabobank is a financial services provider for millions of customers in 40 countries. But did you know that we aim to contribute to real change with our “Growing a better world together” mission?  We do so in countless ways, such as:

• A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste.
• As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order.
• Together with Vluchtelingenwerk Nederland (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job.

Interested? Please contact us.

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