Data Analyst - Consumer and Affluent

At a glance

We need skilled data analysts who have a solid quantitative background and a passion for working with advanced techniques to unlock the valuable information contained within our data. Here you can apply your quantitative skills in the real world, on real data sets and business challenges, and make a positive impact for the bank and its customers. You will be supported by your team, which includes experienced data analysts, scientists and data engineers, who can help you to develop and grow your skills.

We strongly believe that online banking should be easier, faster, more delightful, and more personal to create sustainable long-term relationships with our customers. We develop suitable solutions that give our customers greater financial control. With a vast amount of data at hand, together with our unique usability lab as test-station we build digital services in an agile way that surprise customers and help them move forward.

Since we are ambitious, we need your expertise to help us reaching our goals. Together with enthusiastic and talented colleagues of the Business Intelligence & Analytics team you are going to identify business opportunities.

Your job

As Data Analyst in the BI & Analytics, Consumer and Affluent team of the Center of Expertise Busines Intelligence & Analytics, you work closely with various departments of Customer & Digital Experience (CDE) to provide them with advanced analytics and valuable data insights, developing an overall improvement of the customer experience. With your analytical and communication skills you will support department domains with the implementation of Self-Service BI (SSBI) and be a part of the SSBI strategy development. For this reason, you will give advice on a tactical and strategical level.

We need you as an analyst to help us grow and mature as a data driven organization that continuously delivers value. You have a proven business and/or marketing acumen and are able to translate business requirements into deliverables and set priorities accordingly. You are naturally curious and eager to learn new technologies and tools. In addition, your knowledge and experience in tools helps you deliver clear analytics and reporting. Your experience with online analytics tools is on point and you have knowledge of reporting or dashboarding tools. As a Data Analyst, you are not scared of the technical aspects and analytics implementation on our websites and apps. You have the knowledge of implementation to work with our developer teams to secure a structured data gathering on a team basis.

You are an excellent negotiation partner for Product Owners and Grid Owners with clear insights on the developments of the digital channels and know how to motivate decisions. You will do this based on data of the apps, Internet Banking, websites, and the CRM tool.

Working environment

From Tikkie to personalized mobile advertising and a chatbot that really matters. At this place people work on the successful banking app as well as Grip. Here you find our E-Commerce teams and our colleagues of ‘Video Banking’. In short, within Customer & Digital Experience the online platforms are being created and built that offer all the digital products of ABN AMRO Personal & Business Banking. All of these developments and products are powered by the data & analytics of the Center of Expertise Business Intelligence & Analytics (CoE BI&A).

Your profile

You are up to date with the latest developments in tooling, advanced analytics, profiling, tagging and web analytics, therefore a real digital data analyst. The job requires excellent analytical skills and an eye for detail. Considering the multi-disciplinary teams, being a true team-player is essential. You are creative, can inspire others to be likewise and have a sense of humor. Do you think you fit the bill?

Required qualifications:

• Able to effectively communicate (in written and spoken English) about your analysis and results;
• Bachelor’s degree or higher from an accredited university or college in computer science, Data or Business Analytics;
• Minimum of five years’ experience in a commercial and analytical online marketing profession;
• Work experience with Web analytics tools and BI tooling, for example Adobe Analytics, Google Analytics, Power BI, DataBricks, Splunk, Tableau, Python;
• Knowledge of and experience with statistical software packages, database and selection techniques (SQL/SAS/R);
• Experience with data management and analytics in a cloud environment is a plus
• Strong analytic skills and affinity with data analytics, (pre)processing, and data handling;
• Pro-active attitude and an excellent team player.
• Knowledge of and experience with tag management, targeting, segmentation and profiling;
• Knowledge of developments in the field of analytics, online marketing, digital technologies and APIs;
• Able to present data in an attractive way.

Experience with Self-Service Business Intelligence is a plus

We are offering

At Customer & Digital Experience you get the freedom and responsibility to improve our products & services. In other words, we encourage you to release your creativity and put it into practice. The environment is similar to a start-up atmosphere, so feel free to wear your sneakers.

At ABN AMRO we work on solutions in agile teams that help the customer move forward in their finances. The agenda of the teams are determined via the lean strategy method: generating ideas, testing, improving based on customer feedback and, finally, deliver the end-result in the form of new services or features that are available to all customers. Therefore, innovative and practical. Do you like this? It even gets better. Since you work in multidisciplinary teams, you will acquire knowledge on different business areas. Via this way you are able to maximize personal development.

Interested?

This role will be located in Amsterdam. Should you want to know more about this job opening, please reach out to Alexandra Caraghiulea alexandra.caraghiulea@nl.abnamro.com or Adrian de Winter Adrian.de.winter@nl.abnamro.com

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.