Head of Change Management Office ICS

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, with a subsidiary in Germany. We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products.
As Head of Change Management Office you will take ownership of strategic and regulatory change (ICS Change Portfolio). You will lead the team of, a.o. program/project/portfolio/implementation managers and implement the new ‘stage gate’ change management process across ICS. You will be part of the MT Products Solutions & Control and report to the Chief Products Solutions & Control.

You will play a vital role in shaping the required knowledge and capabilities needed for a newly created team to deal with the aforementioned dynamics. In this pioneering stage, you will be responsible for:

• Shaping and setting up this new domain, which will consist of, a.o. portfolio managers, program & (IT) project managers, implementation managers, and PMO.
• Lead and motivate teams, and cultivate a culture of Courage, Care, and Collaboration, encouraging teams to innovate and challenge the status quo.
• Defining and embedding a consistent and effective way of working and methodology (change gate process for change initiatives) and actively managing the integral ICS change portfolio. Facilitating and organizing priority setting for the Change Portfolio in the ICS Change Board.
• Introducing and implementing the new ‘stage gate’ change management process within the new organizational design.
• Balancing strategic- and regulatory requirements.
  
  The desired outcome of this new role is a stream-lined and efficient change management process with an effective coordination of the execution of change and resource planning.

The culture within ICS can be described as family-oriented, helpful, people-oriented, and service-oriented. Service is in the genes. You work in a dynamic environment, in close collaboration with, amongst others, the Product Domain, Operations, and IT. ICS is located in Diemen, for this job you will be asked to spend most part of the job at the office but of course there is room for hybrid working.

The organization is currently changing in order to serve customers and the market even better, with the safety and reliability of our services being the cornerstone. We are rebalancing our business model, which means challenging, but exciting times for ICS. Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: A solid reason to choose ICS.

Per October ‘24 the new governance of ICS will be in place. A new department Product, Solutions & Control (PSC) will be introduced. This department will consist of 6 domains who are highly interconnected and need to work together with all other departments of ICS, ABN AMRO, and other relevant stakeholders. The following domains are within PSC: products, generic processes, change management, data management, risk & regulations, and client integrity.

We are looking for an experienced leader who has earned her/his spurs in the areas of change management and payments/credit within a banking or financial organization or within consultancy in these areas. Do you think you fit in with us? Check your profile:

• Master’s degree.
• 10 - 15 years of experience in Consulting/Financial Services/Payments.
• Experience with change management and the agile way of working.
• Experience with managing a diverse and highly experienced team.
• Excellent communication skills (both in Dutch and English) to convey complex ideas clearly and concisely to different audiences, including senior management and cross-functional teams.
• Demonstrates resilience and adaptability, steering the team through challenges, and fostering a culture of continuous learning.
• Demonstrates risk awareness and decision-making capabilities, excels in stakeholder management, and embodies the organization's core values.
• Demonstrates ownership by taking responsibility for one's actions, decisions, and their consequences, demonstrating accountability and commitment towards achieving goals or resolving issues.
  

We offer a job that requires and provides insight into all customer processes of ICS. In addition, the opportunity to go through a steep learning curve in a multitude of substantive subjects. This job offers the opportunity to set up and maintain a broad network.

Furthermore:

• The gross monthly salary (min. Eur. 7.896 - max. Eur. 11.279) displayed above is based on a 36-hour work week, including vacation pay and benefit budget. A 40-hour work week is also possible.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Please apply to this vacancy online and include your resume and motivation letter. If you want to know more about this vacancy? Please contact Geraldine Brouwer (geraldine.brouwerrog@icscards.nl).

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.