Business Analyst Robotics & Automation

Empower our business customer service colleagues with faster, easier, and more enjoyable work as a Business Analyst Robotics & Automation!

You & your role
You will be part of a team responsible for building, maintaining and supporting robotics solutions for various departments within the Global Service Centers as part of Wholesale & Rural. In a dedicated team, we develop tactical solutions that empower employees to perform their work even more efficiently and serve our customers even better. This includes tasks like efficiently collecting data and eliminating manual, repetitive, and sometimes frustrating processes. The Robotics & Automation Team aims to make our colleagues’ work in business customer service easier, faster, and more enjoyable! As a Business Analyst Robotics & Automation, you actively contribute to achieving this goal.

What do you do exactly…?

As a Business Analyst RPA (Robotics Process Automation), your core task is to translate business requirements into impactful automation solutions. You play both a substantive and coordinating role across all project phases: ideation, process analysis, elaboration of processes and requirements, and guidance throughout the construction, testing, and implementation phases. You are steadfast and are able to get the job done, even though the business may indicate that they are too busy to be helped at that time. You are aware of the business context in which our solutions are used and can empathize with the end user. Working alongside our engineers, you ensure seamless integration of robots with existing systems and infrastructure. When necessary, you collaborate with relevant stakeholders within the organization. Additionally, you monitor and evaluate the performance of existing solutions, identify areas for improvement, and make necessary adjustments.

Top 3 responsibilities

• Collaborating with an Agile Philosophy: This is how we work together.
• Translating Business Desires into Impactful Automation Solutions: Turning business wishes into reality.
• Monitoring and Evaluating Existing Solutions: Identifying areas for improvement and implementing necessary changes.

Together we achieve more than alone
We believe in the power of diversity. By combining people’s differences, we become an even better bank. We’re curious about what you’ll bring to our Robotics Process Automation team.

As a team, we think ahead and constantly seek to leverage the latest techniques. The field of robotics is ever-evolving, and developments happen rapidly. We warmly invite you to be at the forefront of these advancements and provide the space for your own growth and initiatives.

Speaking of Rabobank: we’re a Dutch bank, active in 38 countries, serving over 9.5 million customers. Together with these customers, our members, and partners, we work towards a world where everyone has enough healthy food. Closer to home, we strive for a country where happy people live, work, and thrive.

You & your talent

• Bachelor’s or University-level education and thinking ability
• Minimum 2 years of experience in a similar role
• Business analysis, process analysis and data mapping skills
• Proficient in written and spoken English, proficient in Dutch is desired
• Knowledge of RPA solution development (e.g., Kofax or UI Path) is a significant advantage
• Familiarity with applications within the Power Platform (especially Power Automate and Power Apps) is highly desirable

Competences

• You are a colleague with grit! Taking responsibility and showing initiative are crucial.
• You have a Pitbull-mentality: You don’t let go of a case until it’s resolved, but you always prioritize people. Hard on the matter, soft on the person.
• You are a true team player: Together, we go (much) further than alone.
• You love problem analysis: Your strong analytical skills allow you to translate problems into technical solutions.
• You are meticulous, creative, and results-oriented: You have great writing skills and are strong in documentation.
• You thrive in a dynamic environment: Gathering information swiftly and acquiring technical knowledge pose no challenge for you.
• Effective communication and alignment with various parties (business and IT): An essential aspect of the job. You’re adept at tailoring your communication to both sides.

What do we offer

• A salary between € 3.711,55 and € 5.300,48 (scale 8) or € 4.292,40 and €6.130,64 (scale 9) gross per month (grading depending on education, knowledge, and experience).
• Thirteenth-month bonus and 8% vacation pay.
• Extra budget (up to 11% of your gross monthly salary) that you can use as you wish. Buy extra vacation days, contribute additional funds to your pension, or partially cash out the budget.
• €1,400.00 budget for your personal development.
• Pension scheme where you contribute 3.5% yourself.
• A combination of remote work and office-based work.

These are some of the employment conditions for a Business Analyst Robotics & Automation based on a 36-hour workweek. You can find all the terms and conditions here.rabobank.jobs/nl/arbeidsvoorwaarden.

You & the application process

To ensure that we evaluate all candidates equally for this position, we do not ask for a cover letter. Instead, we ask all candidates the same 3 questions to assess how your profile aligns with the role. Please pay sufficient attention to answering these questions and providing explanations; along with your CV, this is the only information we will evaluate you on in this round. You may draw from your work experience, volunteer work, education, personal life, etc. Use a maximum of 200 words per question and provide no more than 2 examples. Below are the questions:

• How would you utilize your role as a Business Analyst Robotics & Automation to support our business customer service colleagues in accelerating, simplifying, and enhancing their work processes? Describe a specific example where you contributed to implementing an automation solution that improved efficiency and customer service.
• As a Business Analyst RPA, you are responsible for translating business needs into impactful automation solutions. Can you describe a situation in which you successfully engaged key stakeholders in identifying business needs and developing a suitable automation strategy? How did you effectively communicate and collaborate with both the business and IT departments to realize these solutions?
• In a rapidly evolving field like robotics, it is important to continue learning and growing. How do you plan to keep yourself updated on the latest techniques and developments within the domain of Robotics Process Automation? Discuss how you intend to foster your own growth and initiatives within the team and contribute to maintaining the team's innovative character.

To apply for the Business Analyst Robotics & Automation vacancy at Rabobank:

• For substantive questions about this role, contact Harry de Bruijn, Head of Robotics Wholesale & Rural, via Harry.de.Bruijn@rabobank.com.
• Responses will be handled according to our vacancy management process.
• For inquiries about working at Rabobank and the procedure, reach out to Roy Hendriks, Recruiter, via roy.hendriks@rabobank.nl.
• Interviews will take place either in person at the office or via a video call.
• Answers to frequently asked questions can be found on the FAQ page - Working at Rabobank.
• An assessment of reliability is part of the procedure.
• Your privacy is respected.
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