IT Lead – Insurance Products & Services

Imagine…

..being committed to be the best partner in Insurance Products & Services in the Netherlands. Driving a strong growth ambition of (new) insurance products that are accessible to broader customer target groups and thus maintain/strengthen the market leadership of Rabobank.

You and your job
The Tech Domain ‘Customer Journey, Insurance & Pensions’ (CJIP) within Retail NL Tech includes 2 main responsibilities: (1) Managing and improving Life Event Journeys and crucial customer journeys and (2) data, insight- and analytics support for continuous improvement of Life Event Journeys, Insurance & Pensions customer processes and operations, and delivery of the engine for analytics capacity within the Segments.  

You’ll be working within the leadership team of the Area I&P Products & Generic Tech. This Area is part of the Tribe Customer Journey, Insurances & Pensions (starting per July 1st 2024). The Area is focused on delivering best in class, reliable, high available, secure, real-time and cost effective insurance product services supporting the private and commercial customers, business and operations in their daily journeys and activities.
2024 is seen as an important transition year and from 2025 onwards, a growth path of further introductions of new insurance products. We have confirmed our Tech targets within the Area: Continuously delivering fast, agile, innovative and reliable Tech solutions for coming years to be the best partner in Insurance products & services in the Netherlands.

As Tech Lead – Insurance Products & Services you have a leading role to provide solid and cost effective Digital connect journeys enabling digital sales and servicing of insurance products through several channels.

Top responsibilities

• The development of solutions according to the target architecture (including decommissioning legacy applications);
• You lead the daily Tech product Journey teams (run & change) with exemplary role in leadership and agile mindset, creating a culture of excellence, engineering and continuous learning;
• Supporting and coaching a high engaged multi-disciplinary, self-organizing and continuously improving teams of Tech engineers with extensive knowledge of insurance processing combined with a strong focus predictability, quality, stability and continuity;
• Accountable for the security and risk Control agenda of your department. Ensuring the right priorities are given to Risk, Security, Compliancy and Life Cycle Management;
• Accountable for IT incident, change, vulnerability and Business Continuity Management of your Tech scope. You take the lead in case of emergency (COT/CMT procedures);
• Responsible for financial forecast (both direct costs and indirect charging). Responsible for yearly budget process;
• HR responsible for your DevOps teams regarding people and talent management; IT capability building. continuous upskilling and reskilling of (internal) staff to ensure they remain relevant and professional in product development within the Tribe and with this responsible for Engagement and Agile maturity;
• Shape the developing vision, strategy and roadmap for the DevOps teams in scope together with business and Senior Management;
• Stakeholder management & collaboration over Tech departments and with the business (specific with (sr) Tech Leads, Area leads and Product Owners);
• Manage internal suppliers and (IT-)vendors.

You and your talent

Collaboration is at the heart of everything we do. Our Area brings talented people together to execute all change, run and win activities of the relevant application.

• You are a professional in Tech Delivery & change management with at least 5 years of experience in managing IT projects, technology solutions & management of IT Engineers and multidisciplinary teams of this size (20+ FTEs), including HR responsibility;
• Communication and influencing skills at the highest level, aimed at motivating and inspiring employees and managing internal and external partners (including potential conflicting interests);
• Experience with different delivery sourcing models from onsite to nearshore and offshore.

Not ticking all the boxes but excited about the role? Do apply if you think you will fit in our team. We’re truly interested in your story and may have a blind spot for the unique value you can contribute to our team.

This is what we offer you

• Up to ~ €110.000,- (scale 10) or ~ €130.000,- gross per year (scale 11) depending on knowledge, experience and education;
• A full 13th month salary and an 8% holiday allowance;
• An Employee Benefit Budget of 10% of your gross salary to be used at your discretion. Buy extra holiday hours, add more to your pension savings or choose the extra budget to be paid out;
• A budget of €750,- to set up your home working space and a monthly home working allowance of up to €40,-;
• A personal development budget of €1.400,- per year;
• A combination of working from home and at the office;
• 100% reimbursement of commuting costs if you travel by public transport;
• A pension scheme to which you contribute 3,5% or 5,5% (based on your personal preference);
• 172,8 hours holiday per year, including 1 Diversity Day per year.

This is a selection of the terms of employment based on a 36 hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.

You and the job application process

• We appreciate receiving your motivation in written form for this role.
• Any questions about the job content? Contact Mohamed Markai, Senior Tech Transition Lead, via Mohamed.Markai@rabobank.nl.
• Any questions about working at Rabobank and the process? Contact Charlotte Bos, IT Recruiter, via Charlotte.Bos@rabobank.nl.
• The interviews are conducted through a video call.
• You can find answers to the most frequently asked questions on rabobank.jobs/en/faq.
• A security check is part of the process.
• We respect your privacy.