Customer Engagement Manager Data-Driven Compliance

As a Customer Engagement Manager, you are a proactive sparring partner of stakeholders within Compliance to help identify and initiate data-driven opportunities in the way of working. You can make a difference by creating value out of data-driven innovation that benefits the performance of Compliance within Rabobank.

Do you have experience in a similar role, where you also had to manage projects in an agile way? Are you open for a role where you can work either 32 hours, 36, or 40 hours? Then this could be your next role. Please apply for this job in Utrecht.

You and your job

On a day-to-day basis, you are key in the transformation to a more Data-Driven Compliance function and

have a variety of tasks. This includes acting as a sparring partner for and with stakeholders within our Compliance departments, working on project management, and participating in working groups.

And, perhaps even more important: your job is to get people not only more involved, but also more excited about the different ways of working via solid storytelling.

Your top 3 responsibilities

• Building positive relationships with colleagues within the Compliance departments, by serving as their primary point of contact for our current and future data-driven opportunities;
• Investigate and proactively advise Compliance on these data-Driven opportunities and align with colleagues within Risk & Data on possible solutions;
• Manage the Data-Driven initiatives based on Agile way of working principles, prepare proposals for prioritization and create insight into the status of the initiatives.

As a Customer Engagement Manager, you will be part of the Risk & Data team, which is one of the 4 teams of the Monitoring, Validation, Risk, and Data (or MVRD) department within the Compliance department of Rabobank Group; One of the most dynamic department of the bank.

Compliance has a key role in the promotion and safeguarding of the integrity as well as the reputation of Rabobank Group. Compliance promotes and monitors that the integrity and compliance rules are closely adhered to through its teams dedicated to business line compliance for the various markets (e.g., Retail Netherlands, Rural & Retail, Wholesale, Member Banks), as well as the expertise center on themes such as market abuse, conflicts of interests and financial economic crime.

Together we achieve more than alone

We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So, we are very curious about what you can bring to our team at Risk &Data.

The 20-25 people in MVRD drive data-driven compliance and are responsible for the setup of an agile data-driven compliance organization including the risk and data expertise in the compliance department. Working together is the way we work; as one effective/purposeful/data-minded /expert team at Rabobank. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,5000,000 customers. Together with these customers, our members, and partners, we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands, we work to create a country in which people are happy with how they live, work and do business.

You and your talent

For this opportunity, we are looking for a customer-oriented and collaborating person. Someone who is both result driven and can take ownership. Other than that, we believe the following qualities reflect the next data-driven Customer Engagement Manager:

• Experience with Agile philosophies and project management environment;
• An academic background with a slight preferably in either Finance, Economics, Law or Computer science. If you have a different background, then also please go through the other requested qualities here;
• Preferably working experience in and/or affinity with corporate banking or a compliance and data-related environment and affinity and preferably working experience with Compliance themes, such as Financial and Economic Crime, Fraud, and Privacy;
• Experience with creating actionable insights using data analytics, as well as acting as a sparring partner and being able to provide the business proactively with clear advice;
• Able to multitask on several assignments at the same time, by using your project management skills;
• Able to speak both English (C1) and Dutch on at least a B2 level.

As a Customer Engagement Manager, you have developed the following competencies:

• Great communication and strong stakeholder management skills;
• Customer-oriented attitude
• Teamwork and a results-oriented attitude

This is what we offer you

• Up to a max of € 8.792,26 gross a month, based on a salary scale 10 or 11. Salary will be set by comparing experience levels with our internal workforce;
• Personal budget of € 1.400 to spend on activities related to your personal development and career;
• Thirteenth month's salary and 8% holiday allowance;
• An Employee Benefit Budget (EBB) of 11% of your gross salary to be used at your discretion. Buy extra holiday hours, add more to your pension savings or ask for part of the extra budget to be paid out;
• Flexible working times and hybrid location-independent working within the limits dictated by working in a team;
• 100% reimbursement of commuting costs if you travel by public transport;
• A pension scheme to which you contribute 5.5%;
• An inspiring international working environment with enthusiastic professionals.
• A culture that is characterized by entrepreneurship, personal development, and ambition.

This is a selection of the terms of employment for this role, based on a 36-hour working week. You can find all terms of employment on https://rabobank.jobs/en/conditions-of-employment/.

You and your job application process

• If you have questions about the job content, then please contact Minke Visser, Team Lead Risk & Data via minke.visser01@rabobank.nlor 06- 255 471 20;
• For your questions about the recruitment process in general, please contact Riken Louridtz, Corporate Recruiter, via riken.louridtz@rabobank.nl;
• The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank;
• Your privacy is important to us. Do you want to know more, click on this link;
• Rabobank believes that having a diverse workforce helps make us a better bank. When we put teams together, we strive to create a diverse balance of people in terms of gender, background, culture, age, preferences, and skills. At Rabobank, everyone can be themselves. Read more about Diversity & Inclusion here.

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