Medior Operations Control Officer

Medior Operations Control Officer

As an Operations Control Officer in the Global Service Center Operations Control & Services team, you focus on managing and improving our day to day tasks and processes with regards to reconciliations. You do so by executing a range of controls, investigating root causes and ensuring that mismatches are assigned to and resolved by the relevant departments timely. Reconciling, investigating and processing all fee payments outstanding and executing the payments on a regular basis.

The Global Service Centre is responsible for the Wholesale back-office activities of the Bank. A dynamic and challenging environment in an international setting where the largest clients of the bank are served under ever increasing scrutiny from regulators. A combined team of more than 650 colleagues, across London, Dublin, and Utrecht.

You and your job
As a Medior Control Officer you can make a difference. Through your expert knowledge you ensure our role as a gatekeeper for all our controls within the OC&S/Reconciliations. Attention to detail and criticism should be in your DNA. You are curious and will get to the bottom of the issues. Take ownership to solve problems and bring creative solutions to changes. Analyze our processes and make implementations to become better and faster with less manual work. You will be able to develop, build and implement solutions and improvements yourself. You keep processes up to date, make sure that all work instructions are up to date and correctly modeled conform the Rabobank conventions. In your role as Medior Control Officer you will grow as a professional.

Get results

• Act as a gatekeeper of all our controls within OC&S/Reconciliations
• Bring solutions and able to coordinate in the fast changing environment due to large projects
• Simplify processes (LEAN) and work on Continuous Improvement

Facts & Figures

• 36-40 hours per week
• We perform more than 60 different processes daily
• Rabo@anywhere: work hybrid from home or office
• 9.5 million customers around the world

Top 3 responsibilities

• Execute wide range of controls on a global scale
• Monitor and report outstanding mismatches
• Develop, build and implement solutions and improvements

The teams executes a wide range of reconciliations for the Rabobank Group worldwide and investigate the root causes of differences stemming from these reconciliations. The department has a well-established and strong position within Operations WR.

Together we achieve more than alone
We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at GSC OC&S.

“We facilitate & perform reconciliations and investigations for core processes of Rabobank. As a connecting link in the landscape between Front & Back office and Finance & Risk, we embrace change and use this to create, maintain and improve a safe and highly controlled banking environment. We embody control and use this to maintain and improve a safe and predictable Operations environment.”

Joyce Verschaeren, Head Operations Control & Services

Within Operations Control and Services/Reconciliations, 20 people are working together to reconcile the settlements and bookings of daily transactions with agent banks, counter parties, and custodians. In addition, reconcile internal trades as well as trades that were booked/executed via various internal systems. We are responsible for investigating the root causes of breaks and ensuring that these breaks are resolved by us or the relevant departments. In addition, we manage the incoming and outgoing claims from/to counterparties. Working together is the way we work; as 1 results-driven/problem-solving/focused/analytical/expert/Negotiating and Networking team at Rabobank. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,5000,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

You and your talent

• Bachelor degree or equivalent experience
• Excellent command of the English language
• Financial Market Knowledge
• Risk awareness
• Resilience, able to perform effectively under time pressure, also, when facing setbacks
• Team player with flexible skills
• Pro-active, hands-on mentality and open to learn new things
• Strong  analytical and communication skills
• Preferable Green Belt certified and knowledge of Power BI

This is what we offer you

• A salary between €3.179,19 and €4.540,36 on the basis 36 hours a week (scale 7)
• Thirteenth month’s salary and 8% holiday allowance
• An extra budget of 10% of your gross salary to be used at your discretion. Buy extra holiday hours, add more to your pension savings or ask for part of the extra budget to be paid out.
• A budget of € 750- to set up your home working space and a monthly home working allowance of up to € 40-
• A combination of working from home and at the office

This is a selection of the terms of employment for an Operations Control Officer based on a 36-40-hour working week.

You can find all our terms of employment on https://rabobank.jobs/en/conditions-of-employment.

You and the job application process

Apply to the vacancy of Operations Control Officer via the ’Apply now’’ button. Responses will be handled in accordance with our vacancy management policy.

• Any questions about the job content? Contact: Sherry Li, hiring Manager via Sherry.li@rabobank.com or +31 6 21512937.
• Any questions about working at Rabobank and the process? ContactCharlotte Dullaert, Corporate Recruiter via charlotte.dullaert@rabobank.nl
• We will hold the interviews hybrid, so face to face and/or via a video call.
• You can find answers to the most frequently asked questions on Frequently asked questions - Careers at Rabobank
• A security check is part of the process
• We respect your privacy