Lead Time2Yes Services

This is what we offer you

• Gross monthly salary between EUR 8,491 and EUR 12,131 (senior kader A)
• Thirteenth month's salary and 8% holiday allowance
• 10% Employee Benefit Budget
• EUR 1,400 development budget per year
• Hybrid working: balance between home and office work (possible for most roles)
• A mobility budget: with this, you can tailor your transportation according to your own needs. For example, by leasing a car or receiving the full amount and arranging your own transportation
• A pension, for which you can set the maximum amount of your personal contribution

Tribe Business Lending (TBL) is responsible for product management, customer journeys, and IT delivery of financing products in the business segment. Managing a portfolio of approximately 180,000 clients. TBL ensures compliance with laws and regulations, manages credit risks, and oversees first-line ownership for business lending data and risk models. As part of the Value Chain Business Lending, the tribe plays a crucial role in Rabobank's strategic objectives. Business Lending has a significant transformation task to make customer journeys and employee journeys simpler, faster, and more efficient, while managing a large and complex stakeholder field and a highly interdependent system landscape.

You and your job
As the Lead Time2Yes Services within the Tribe Business Lending, you will be responsible for the Sub Area Time2Yes Services. Your key responsibilities include orchestrating the customer and employee journeys for Time to Yes Services processes and Credit Monitoring services, with a focus on splitting orchestration and components to be realized in the next phase. You will own the end-to-end processes for Services and Credit Monitoring, be accountable for all process changes, business process redesign, and sign-off on process changes by process management (BL Operations). Your assignment is to maximize STP (Straight Through Processing) services processes for the Business Lending Portfolio in line with our renewed Value Chain strategy.

As an involved team player in the Area’s Management team and Sub-Area Triangle, you will execute with a forward-looking mindset and a hands-on mentality. You will inspire and facilitate high-performing teams focused on achieving results together, acting proactively with an entrepreneurial and agile leadership style. You will challenge, reflect, and coach peers and direct reports to improve performance and ownership, striving for the best results for clients, employees, and society. Additionally, you will continuously acquire outside-in knowledge on market and technological developments.

In this role, you will have hierarchical responsibility for approximately 10 FTEs. You will oversee around 10 squads within your area, ensuring effective collaboration and delivery of strategic objectives. You will also be part of the Management team of the Area, consisting of 5 other colleagues. Additionally, you will collaborate closely with the Tech and Architecture departments within the Tribe, and other relevant stakeholders in the Value Chain.

Responsibilities
Your mandate includes:

• Translate, execute and implement the strategic transition of TBL with the Area Lead Journeys.
• E2E process ownership of Services and credit monitoring processes.
• Orchestration of Customer & Employee journeys (services/credit monitoring).
• All process-changes for Services and Credit Monitoring Processes.
• Develop and execute a Sub-Area strategy aligned with market and technological developments.
• Guarantee a rolling forecast including a transparent and predictable Refinement and IT backlog.
• Sufficiently allocating capacity to Change or LCM buckets in line with the prioritisation of the Strategic Tribe Roadmap.
• Cross-(Sub) Area and cross-Squad coordination of dependencies and/or impediments including decision-making.
• Ensure timely delivery of the committed value within the allocated budget.
• PDCA on the performance of Sub Area (incl. Risk, IT Security, Client Volumes, Continuity etc.).
• Promote an Agile way of working and execution of the TBL Delivery process.
• Maintain an outside-in perspective through global peer-bank relationships.

Together we achieve more than alone
We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team.

You and your talent

For this position, we are looking for someone with:

• Academic thinking and work level with Master degree in a relevant field of expertise.
• 7-10 years of relevant (managerial) experience.
• Business lending experience (client-facing experience is a pre).
• Extensive experience with IT management, development processes and (IT) simplification.
• Extensive experience with agile working methods.
• Knowledge of and experience with building and optimizing (services) IT Journeys.
• Proven track record in complex environments (Business, Risk, Finance, Audit, Regulators).
• Understanding of CER dynamics.
• track record of translating strategical thinking into tactical acting and implementation.
• Strong focus on operational excellence, Experience with operational steering is a pre.
• Excellent verbal and written communication skills in Dutch.
• Excellent verbal and written communication skills in English.

This is what we offer you

This position is temporarily graded on SK A until May 2027. This temporary grading is due to the significant strategic changes that need to be realized during this period, along with the accompanying transformations for both business and technology. The grading will be reviewed after this period.

You and the job application process

You can respond to the vacancy of Lead Time2Yes Services until March 25.

• Any questions about the job content? Contact: Joost Volker, Tribe lead Business Lending, via Joost.Volker@rabobank.nl
• Any questions about working at Rabobank and the process? Contact Monica de Jong, recruiter via Monica.de.Jong@rabobank.nl or Bertine van Rijssen, recruiter via Bertine.van.Rijssen@rabobank.nl
• We will hold the interviews through a video call and/or at our office.
• A security check is part of the process.
• We respect your privacy.
  #LI-BV1
  

Diversity & Inclusion policy

Rabobank pursues an active diversity policy. This is done by striving for diversity in terms of gender, cultural background, age, etc. when composing teams. Also, by creating a corporate culture in which people are open to each other's background and no one is excluded. This is part of our social position, and as a result, our services will be more in line with the wishes of customers. So you can be who you are. More information about diversity and inclusion can be found at Diversity, equity & inclusion - Rabobank

We look forward to your application!