Commercial Support Officer, Client Lifecycle Management

At a glance

The AAC Commercial department has to ensure the ability of ABN AMRO Clearing to continuously expand its products and services portfolio, its markets and its markets shares and to enhance competitiveness of the global, regional and local organization and companies.

• The services of AAC are subject to intensive national and international regulation and supervision as AAC has been designated as systemically important with respect to the securities domain. As such it is closely monitored by Regulators and Central Banks and being in control is therefore critical with regards to all AAC processes.
• AAC holds significant market shares in financial markets across the globe holding top spots in clearing on numerous exchanges in every region, clearing anything from 10 to 20 million trades per day. Being a global 24x7 business, English is the primary language.
• Since April 2011, AAC has been designated as a specialised business within ABN AMRO and has held its own banking license since 2004 (ABN AMRO Clearing Bank NV). AAC has roughly 800 FTE globally and is self-sufficient and has its own supporting organisation.
• AAC has a global focus and is divided into three regional organizations: Europe, USA and Asia-Pacific.

Objective of the Function

In accordance with AAC policy and procedures, is responsible for the formal administration, documentation and internal liaison for on-boarding of new clients and traders and (new) clients business in order to guarantee that clients meet formal and administrative requirements and can be connected to exchanges in accordance with the AAC contracts.

The function holds responsibility as first line of defence for client acceptance, client KYC files and related processes and tools.

Advises commercial colleagues and clients regarding local and international documentation processes for client and product acceptance, focusing on internal and external (compliance) requirements to ensure complete and accurate documentation.

Plays a signalling and liaison role between clients and the Bank regarding all required documents and client specific situations/risks. Consults with Relationship Managers, the client and Compliance in cases of non-standard situations.

Works in close cooperation and collaboration with the Commercial team in Europe.

Your job

• Works in conjunction with both Relationship and Sales managers for the timely opening of new accounts for both Corporates and Traders. Provides Relationship, Sales and Account managers with regarding the on- and off-boarding of clients, and performed activities enabling them to provide optimal service towards the clients.
• Receives applications for opening new and closing accounts, checks and completes the required customer information so that all required formal AAC conditions for are met. Generates data with customers and internal departments that provide input and extracts information form available systems. Processes relevant customer data and documentation in the appropriate systems, and monitors the turnaround time of applications and validity of data so that decisions are made on the basis of correct information and the timeliness of this is promoted.
• Assess client documentation and KYC package to ensure the accuracy and completeness for submission and ensure that they meet KYC requirements. Identify discrepancies and raise them to the Relationship Manager.
• Evaluate screening results, client profile and sustainability assessment results to identify adverse new hits and increased risk factors. Seek relevant input and provide clear elaboration and justification on the support of the file's submission.
• Prepare the client acceptance (CARAC) submission package, obtain relevant approvals as well as due approval from the CARAC committees.
• Trader registration and deregistration across all major European, and US exchanges.
• Maintenance of all Client, exchange and trader related information within the Client Database (Salesforce) and KYC related documentation within the Commercial area to ensure all documentation is available electronically in a timely manner by ensuring the validity, accuracy and completeness of the documents contained.
• Assists in the escalation and resolution of client queries on a day to day basis.
• FCA & other regulatory registrations (Where applicable)
• Analyse and identify existing systemic and process problems, making recommendations for their resolution.
• Maintain and manage good communication lines with other internal departments, including, but not limited to, Operations, Compliance, Risk, Legal, Treasury as well as other Global Commercial teams within AAC.
• Oversees and prepares all client, exchange and regulatory documentation in accordance with relevant internal and external guidelines.
• Establishes in consultation with Local & Regional Heads of Commercial Support, commercial developments /issues within the area.
• Assist in the production of key Management Information for internal and external audiences.
• Client reviews - Assesses, in line with AAC client review policy and procedures, the reliability and robustness of customers (commercial behaviour, integrity, business plans, changes in the organization and occupation etc.). Recognises that the behaviour of customers is in accordance with the AAC procedures relating to risk, compliance and credit.
• Training staff on systems and procedures.
• Maintenance of departmental procedures and working instructions. Monitors the effect and efficiency of administrative and operational processes. Describes procedures and instructions within the possibilities of (compliance) regulations. Informs relevant stakeholders about the possibilities and changes within Commercial Support.
• Providing input for process streamlining within the Commercial area.
• Assist in the preparation of Audit and Compliance related information including, but not limited to, regulatory requests and audit information requests.
• Assist in the handling of Complaints.
• Attend client meetings (Where required)

Your working environment

ABN AMRO is an enterprising bank with a primary focus on Northwest Europe. We serve clients in the retail, private banking and corporate banking sectors. We are also present internationally in a number of specialist activities, such as Corporate and Commercial Banking, Asset Based Finance and Clearing.

At ABN AMRO we have a clear purpose: Banking for better, for generations to come. The shift towards sustainability is one of the most important challenges of our time. Supporting our clients at times that matter has always been our role and our responsibility. Together, we aim high and work towards lasting relationships that are relevant and responsible, both now and in the future. We want to be the bank that leads the way.
Our strategy goes far beyond financial value: we want to accelerate the transition to sustainability. We do this by supporting and advising our clients in order to facilitate their sustainability shift. Our commitment to clients, employees, investors and society calls for clear direction, focus and dedication.

We concentrate on our three strategic pillars:

• Support our clients’ transition to sustainability
• Reinvent the customer experience
• Build a future-proof bank

Our strategy requires a culture of working together and permanent learning. It’s only with this mindset that we unleash the best in ourselves to deliver a high standard of performance. ABN AMRO’s culture is the catalyst for the evolution in which we find ourselves: our people are imaginative, trust each other and do just that little bit extra to help clients.

ABN AMRO UK is part of the Corporate Banking business line and operates the following businesses in the UK:

• Corporate and Institutional Banking which includes Corporate Banking, Clearing, Global Markets - Sales & Trading and Financial Institutions
• Commercial Banking which includes Asset Based Finance and International Desk, which provides transactional banking services

Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources. We currently employ approx. 380 people in the UK.

Your profile

• Knowledge of the regional financial markets and of the administrative, legal and operational requirements
• Servicing trading companies clearing financial assets classes (i.e. Derivatives, Securities, Fixed Income)
• Knowledge of KYC/CDD and relevant work experience in a client facing environment
• Analytical and problem solving skills
• Meticulous and detail-oriented
• Good knowledge of Microsoft applications
• Numeracy, speed and attention to detail
• Customer service skills
• Influencing skills to encourage co-operation from other departments
• Able to interact well with fellow colleagues

What we offer

Joining ABN AMRO means working on meaningful projects. Projects that have an impact on our clients. Working with a wide range of people with different backgrounds, opinions and ideas. In the UK, in the Netherlands or elsewhere in our international network. We offer an environment where you will be challenged on a daily basis - professionally as well as on a personal level - so that you can grow to become the professional you want to be.

Interested?

Are you interested? Please apply via the button below.

For more information please contact Niki Champion, Senior Resourcing Partner, UKrecruitment@uk.abnamro.com, +44 203 192 9342.