Operational Risk Manager (NFR)

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands. We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products.
Are you an experienced professional in Operational Risk management seeking a challenging role in the financial sector? Are you always conscious of Non-Financial risks, and are you driven to help control those risks? Do you have a proven track record in implementing Risk Mitigating measures? Are you looking to work together with an enthusiastic team of professionals to make ICS a risk-based organization? Then you might be the person we are looking for! We are looking for someone to join our team, with a good understanding of managing Non-Financial risks and who is able to advise management in enhancing risk control.

Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: a solid reason to choose ICS. Our credit cards can be used Worldwide to pay at more than 46 million addresses and in any currency. In the Benelux there are now about 2.7 million people with a credit card issued by ICS. Our customers not only pay carefree, but also with extra security: their purchases are insured, and we guarantee delivery. In our view, reliability, security, and carefree payment should go hand in hand. We unburden our customers when it comes to payment solutions. And offer them the opportunity for carefree payments everywhere. In this way we contribute to a safer society and increase confidence in our financial institutions.

The culture within ICS can be described as family-oriented, helpful, people-oriented, and service oriented. Service is in the genes.
Our core values are:
• Care
• Courage
• Collaboration

The organization is currently changing in order to serve customers and the market even better, with the safety and reliability of our services being the cornerstone. We are rebalancing our business model, which means challenging but exciting times for ICS. Countervailing power is a driving force in shaping our strategic direction. As Operational Risk Manager you will report directly to the Manager Risk Management of ICS.

This rapid development of digitalization within ICS requires Risk managers with IT affinity and knowledge in the field of data governance, processes, and controls as well as special interest in new technologies such as social media, mobile, data analytics, blockchain and regulatory compliance.

Responsibilities:
- Facilitate risk assessments across the organization and help enhancing risk control measures.
- Provide clear expert opinions and recommendations to management on non-financial risk management issues.
- Prepare and present detailed risk reports, with trend analyses, and aligned risk opinions on key risk and key performance indicators.
- Collaborate with internal stakeholders such as IT, legal, compliance, and senior management to drive a culture of security awareness and compliance.
- Stay updated on emerging threats, trends, in Non-financial Risk types to proactively advise the companies’ security posture.

- Preferably a Post HBO/Post Master in risk management, or related field, or studying for one.
- A professional risk management related certifications such as PRM, CRMP, CRISC, CIA or CRMA.
- Knowledge of (Enterprise) risk management frameworks, and relevant regulations.
- Ideally around 5 years of experience in non-financial risk management, preferably in the banking or financial services industry.
- Proven ability to assess control effectiveness, analyze complex issues, develop actionable plans, and drive results.
- Experience in enhancing risk awareness and providing training in the risk management domain.
- Good communication, and collaboration skills to work effectively across teams and departments.
- Driven self-starter focused on collaboration and knowledge sharing and who can convey his ideas in a positive way to the other team members.
- Good understanding of both English and Dutch, spoken and written.

ICS strives to be a good employer for its employees. Because we have high expectations from you, you can also expect a lot from us. Employees experience a very pleasant working atmosphere within ICS and feel strongly connected to the organization. If you come and work for us, we offer you:

- The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
- The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
- Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
- Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
- Possibility to work from home (in consultation with your team and depending on your position).
- An annual public transport pass with free public transportation throughout the Netherlands.
- An excellent pension scheme.

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Interested? Do not hesitate to approach us for more details, or apply directly! Please contact Martijn Tolsma (Manager Risk Management) via martijn.tolsma@icscards.nl for more information.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.