Manager KYC/CDD

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, with a subsidiary in Germany. We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products.

As Manager KYC/CDD, you will take ownership of various core customer processes and provide chain management (‘ketenregie’) for those processes (including Collections, Fraud & Payments, Servicing, and customer onboarding and off-boarding).

You will play a vital role in shaping the required knowledge and capabilities needed for a newly created team to deal with the aforementioned dynamics. In this pioneering stage, you will be responsible for:

• Policy, change, and implementation of the KYC/CDD and sanctions regulations.
• Initiation and execution of future-proof DFC-processes in the area of KYC/CDD.
• ICS Client Monitoring Framework, including Ongoing Due Diligence and Automated Assessment.
• Execution of the Risk Based Approach (RBA) with regards to Client Filtering and Client Monitoring.
• Risk based optimalisation of the Client Monitoring Framework.
• Demonstrating the continuous Client Monitoring Effectiveness, based on the SIRA Client Integrity and the Risk Based Approach (RBA).
• Close cooperation with the Transaction Monitoring and SIRA departments, for a integral Client Monitoring vision, strategy, and execution.

The culture within ICS can be described as family-oriented, helpful, people-oriented, and service-oriented. Service is in the genes. You work in a dynamic environment, in close collaboration with, amongst others, the Product Domain, Operations, and IT. ICS is located in Diemen, but of course there is room for hybrid working.

The organization is currently changing in order to serve customers and the market even better, with the safety and reliability of our services being the cornerstone. We are rebalancing our business model, which means challenging, but exciting times for ICS. Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: A solid reason to choose ICS.

Per October ‘24 the new governance of ICS will be in place. A new department Product, Solutions & Control (PSC) will be introduced. This department will consist of 6 domains who are highly interconnected and need to work together with all other departments of ICS, ABN AMRO, and other relevant stakeholders. The following domains are within PSC: Products, generic processes, change management, data management, risk & regulations, and client integrity.

We are looking for an experienced leader who has earned their spurs in the areas of KYC and CDD within a banking organization, a financial organization or consultancy. Do you think you fit in with us? Check your profile:

• 10 years of experience, of which 5 years with KYC/CDD and client monitoring combined with a finished University Degree.
• Excellent communication skills (both in Dutch and English) to convey complex ideas clearly and concisely to different audiences, including senior management and cross-functional teams.
• Wide experience with and knowledge of the FEC-policies and regulations, AML, and CFT and sanctions.
• Wide experience with and knowledge of KYC/CDD, Client Monitoring, Risk Based Approach, and SIRA.
• Wide experience with and knowledge of data-driven decision making.
• Ability to lead and motivate teams, and cultivate a culture of Courage, Care, and Collaboration, encouraging teams to innovate and challenge the status quo.
• Follows the regulatory landscape closely, staying up-to-date with regards to priorities and important topics.
• Demonstrates resilience and adaptability, steering the team through challenges, and fostering a culture of continuous learning.
• Demonstrates ownership by taking responsibility for one's actions, decisions, and their consequences, demonstrating accountability and commitment towards achieving goals or resolving issues.

We offer a job that requires and provides insight into all customer processes of ICS. In addition, the opportunity to go through a steep learning curve in a multitude of substantive subjects. This job offers the opportunity to set up and maintain a broad network.

• The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team and depending on your position).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Please apply to this vacancy online and include your resume and motivation letter. If you want to know more about this vacancy? Please contact Andreas Borsboom, Head of DFC & SIM, (aborsboom@icscards.nl).

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.

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