IT Manager Cards & Payments

Are you looking to work together with an enthusiastic team of professionals to make ICS a better organization? Are you able to create a culture that includes knowledge sharing, development and working towards achieving results? Can you bring the senior expertise which is needed to tackle the complexity of the stakeholder field and rapidly changing law and regulations? Are you able to lead the replacement of our Card Management System by new applications? Do you have an idea how to ensure the the timely delivery of this release? Then you must be the IT Manager Cards & Payments we are looking for!

As IT Manager Cards & Payments you will lead the Cards & Payments Sub-domain and you report directly to the Head of IT Solutions of ICS. ICS has started a large IT Transformation Program. In Release 3 of the program, our Card Management System will be replaced by a new applications. Timely delivery of this Release is key to the success of ICS and is your main responsibility.

More specific, you are responsible for:

• Develop and communicate the direction for the Cards & Payments department, aligning with IT Solutions’ and overall business objectives
• Execute the implementation of IT Renewal projects, ensuring they support the IT Solutions’ and organization's growth and digital transformation goals
• Collaborate with other departments to integrate solutions and delivery as per ICS strategy
• Stay up to date of emerging technologies and industry trends, evaluating their potential impact on your department
• Build and lead high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement
• Mentor and develop team members, identifying opportunities for skill enhancement and career growth
• Collaborate with business stakeholders to understand their requirements and ensure that IT meet their needs
• Manage relationships with external vendors and technology partners
• Evaluate and select vendors based on their ability to provide technology solutions that meet our requirements
• Negotiate contracts, service level agreements, and other vendor-related agreements
• Ensure efficient allocation of resources, tools and technologies to meet operational needs
• Stay in control of all License to Operate KPIs such as Audit Issues and iMATs

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license with DNB and AFM. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products. Our credit cards can be used worldwide to pay at more than 46 million addresses and in any currency. In the Benelux there are now about 2.7 million people with a credit card issued by ICS. Our customers not only pay carefree everywhere, but also with extra security: their purchases are insured, and we guarantee delivery.

Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: a solid reason to choose ICS. In our view, reliability, security, and carefree payment should go hand in hand. We unburden our customers when it comes to payment solutions. And offer them the opportunity for carefree payments everywhere. In this way we contribute to a safer society and increase confidence in our financial institutions.

The culture within ICS can be described as people and service-oriented, helpful and a will to be successful. Servicing our customers is in our genes. Our core values are:

• Courage
• Care and
• Collaboration.

The organization is currently changing in order to serve customers and the market even better, with the safety and reliability of our services being the cornerstone. We are rebalancing our business model, which means challenging but exciting times for ICS. Countervailing power is a driving force in shaping our strategic direction. You will work in a dynamic and ever-changing environment where no hour is the same. You will collaborate closely with the IT Management Team, colleagues within IT, Business and Operations. The team is a mix of ages, experiences, and backgrounds, and alongside hard work, there is always room for fun.

Your workplace is in Diemen, a five-minute walk from Venserpolder (GVB) and Diemen-Zuid (NS) stations. For this job, you are required to be present at the office for at least 50% of your time.

You are present on the workplace, have good social communication skills and know how to work together with and within a team. You know how to move between the different layers of the organization, IT as well as business and are a fast thinker. You have experience and affinity with agile working in a challenging environment with many links and dependencies. You have a good dose of persuasiveness and know how to take the environment along in your story. You keep up with the latest developments regarding all the technologies applied within your domain and can innovate and think out-of-the-box.

Ideal experience

• Completed Bachelor degree or similar in Computer Science (BSc or similar)
• 3-5 years of experience as Development or IT manager
• Track record within IT Development or Delivery
• Technical background in IT (Developer, Engineer, or IT Architect) is a plus
• Experience with managing stakeholders
• Experience with managing teams and vendors
• Excellent verbal and written skills, both in Dutch and English

Specific knowledge

• Proficient in Back-end, preferable Card Management and Payment systems, backend APIs, solution driven approach, CI/CD and testing
• Communication and stakeholder management both technical and non-technical concepts, managing internal stakeholders and external vendors
• Knowledge of IT in general and development and delivery specific

Leadership attributes

• Leads change, by communicating explicitly what must change, why changes is necessary, and what desired outcomes will be
• Deals with ambiguity by effectively setting priorities, balancing the short and the long term
• Engages in a dialogue and wins the hearts and minds of individuals and teams. Invites and uses the opinions and perspectives of others to cooperate and achieve the right results
• Courage, conviction, and strength to effectively assess and challenge proposed decisions (countervailing power)
• Ability to reflect on own performance and behavior
• Natural relationship builder who strives for constructive cross department collaboration
• Encourages and motivates team to establish clear, challenging performance goals and metrics for the year
• Periodically reviews team progress against plans, focuses attention beyond the project to the full year or more.
  

We offer you ​​​the opportunity to be the best you can be and lots of room to grow personally and professionally; The opportunity to pro-actively work on your vitality and fitness; A great atmosphere with enthusiastic and driven colleagues; And the chance to be in the middle of a large organizational transformation. On top we offer you:

• The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team and depending on your position).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Interested? Please apply online to this vacancy. For more information, you can reach Karel Bosse (karel.bosse@icscards.nl). Let’s connect!

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.

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