CCaaS Engineer

The Customer Interaction Platform team is looking for an enthusiastic and resourceful IT Engineer who is passionate about software development at the very heart customer interaction. Our goal? Provide our agents and customers a seamless omnichannel experience. We aim towards high performing, self-steering DevOps teams where each team members take responsibility and are willing to learn. Within the team, we collaborate, each team member share their expertise and also have their own specialism. Next to creating new functionality, maintaining and improving our applications are also part of the responsibility of the DevOps teams. Methodology is one thing, but the right mindset is key!

• Take end to end responsibility for design and development of software components based on the CCaaS/SaaS platform NICE CXone for our contact center
• Knowledge of audio/SIP architecture and protocols
• Choose and manage tools and technologies to build and support a robust infrastructure.
• Be responsible for the implementation of integration patterns between CCaas/SaaS and Azure
• Identify bottlenecks and improve the performance of applications.
• Assure the developed software & implementation have the appropriate controls to comply to our security requirements.
• Ensure all necessary monitoring and backup solutions are in place.

Is this something for you? Then check your profile:

- You have at least 4 or 5 years experience in this field/ experience implementing contact center software;
- Experience with CCaaS, Contact center as a service/ NICE CXOne experience for example;
- Proven experience with implementation of software integration patterns based on REST services and API Gateways (Azure API Gateway & APIGEE).

We are offering

• The opportunity to be the best you can be, work flexible hours and lots of room to grow both personally and professionally
• The opportunity to pro-actively work on your vitality and fitness
• A competitive pay scale based on your experience and skillset.
• A supplementary benefit budget of 11%, which you can spend on additional fringe benefits
• A personal development budget of EUR 1.000 per year
• An annual public transportation pass or travel budget, depending on the function
• A solid pension plan

Does this sound like something you’d be interested in? Send us your application as soon as possible. To find out more, contact Cibjo Pius, cibjo.pius@nl.abnamro.com We very much look forward meeting you.

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated. 

External recruitment agencies must have signed an agreement with ABN AMRO BANK N.V., issued by a Talent Acquisition Specialist, in order to submit CVs. Acquisition is therefore not appreciated.