Analyst IV (Operations)
International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, with a subsidiary in Germany. We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both consumer and commercial clients. In addition, we offer various other financial services and products.
As the financial world continues to evolve rapidly, we, as a leading player in the sector, are committed to combining innovation and sustainability with stability and security. To further strengthen our position and contribute to our mission, we are looking for a Business Reporting Data Analyst who not only excels in data analysis but also takes a hands-on leadership role within the team, thereby supporting the CoE Business Reporting.
The culture within ICS can be described as helpful, people-oriented, and service-oriented. Service is in the genes. You work in a dynamic environment, in close collaboration with, amongst others, AA&AI, business reporting, data hub and the Data Product Management Team. ICS is located in Diemen, for this job you will be asked to spend two full days at the office but of course there is room for hybrid working.
The organization is currently changing in order to serve customers and the market even better, with the safety and reliability of our services being the cornerstone. We are rebalancing our business model, which means challenging, but exciting times for ICS. Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: A solid reason to choose ICS.
As of October 2023, a new governance structure is in place at ICS, introducing the Product, Solutions & Control (PSC) department. This department consists of six interconnected domains that will collaborate closely with all other ICS departments, ABN AMRO, and relevant external stakeholders. You will be working within the Data Office domain. The Data Office includes the following areas: Data Hub, Center of Expertise BI & AA, DPMT, Advanced Analytics & AI, Reporting Client Integrity, and Business Reporting.
You will be part of the Business Reporting team within the Data Office at ICS. In this role, you will not only contribute to data analysis and reporting but also help shape the team’s structure, take the lead in stakeholder meetings, and drive knowledge-sharing and development within the team. The team works on key projects such as optimizing reporting processes, providing insights to operational and marketing teams, and building a robust KPI framework. Your role will be pivotal in ensuring that data-driven insights are aligned with strategic goals while fostering a collaborative, high-performing environment within the team.
Data Analysis & Reporting:
- Collecting, structuring, and analyzing large datasets with a focus on identifying risk factors, market trends, and customer behavior
- Developing and maintaining dashboards and reports in Power BI to support decision-making processes
- Translating complex data into clear, actionable insights for stakeholders across the business
- Identifying trends, deviations, and risks within data and proactively providing recommendations
Team Support:
- Help structuring the Business Reporting team to optimize workflow, efficiency, and performance
- Taking the lead in stakeholder meetings, representing the team and ensuring alignment between business needs and data solutions
- Mentoring team members, sharing expertise, and leading efforts to raise the overall knowledge and skill level within the team
- Support managing the day-to-day operations within the team, ensuring deadlines are met and high-quality outputs are delivered
- Fostering a culture of collaboration, continuous learning, and innovation
Strategic Collaboration:
- Working closely with other departments, such as Finance, Risk, Operations, and Marketing, to align reporting solutions with strategic business goals
- Collaborating with multidisciplinary teams to develop data-driven projects that impact the overall business
- Ensuring that reporting processes and outputs are continuously optimized to meet changing business needs
- A completed bachelor’s or master’s degree in a relevant field such as Data Science, Business Administration, Econometrics, Mathematics, or Computer Science
- At least 5 years of experience as a data analyst, with a strong background in business reporting, preferably within the financial sector
- Proven experience with Power BI (DAX coding) and extensive knowledge of data analysis and visualization tools
- Experience in leading taking a more prominent role in data-driven projects, with the ability to structure workflows and mentor team members
- Strong communication skills, with the ability to present complex data analyses clearly and persuasively to both technical and non-technical stakeholders
- Experience in stakeholder management, with the confidence to take the lead in meetings and drive collaboration between teams
- Solid knowledge of SQL and experience working with databases
- Experience working in an agile/scrum environment is a plus
- A proactive, solution-oriented mindset, with strong problem-solving skills and a passion for continuous improvement
- The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
- The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
- Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
- Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
- Possibility to work from home.
- An annual public transport pass with free public transportation throughout the Netherlands.
- An excellent pension scheme.
Please apply to this vacancy online and include your resume and motivation letter. If you want to know more about this vacancy, please contact Mitch Denslagen at mdenslagen@icscards.nl or 0651557034
The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.
External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.
Solliciteren