Business Process Manager

Detecting Financial Crime (DFC) is the department within ABN AMRO that focuses on managing risks of money laundering, terrorism financing and sanctions. As DFC, we are responsible for all group-wide processes through which we fulfill our role as gatekeeper. As a Business Process Manager, you take responsibility for your process(es). You know how the process works in practice, you ensure that your process is compliant, and you continuously contribute to process improvements.

As a Business Process Manager, you are responsible for analyzing, improving, and ensuring that the DFC processes comply with risk and privacy requirements. Your primary focus areas will include:

• Process Design: you map processes in alignment with the bank-wide BPM framework using ARIS and actively contribute to the continuous improvement of the DFC process architecture
• Performing Privacy and Risk Assessments: leveraging your process knowledge, you ensure continuous compliance with the Bank’s regulations
• Process Improvement: you lead/participate various process improvement projects, with the aim to identify and address inefficiencies and bottlenecks within the processes

In practice, this means that you work together with colleagues from different departments to ensure that your process functions optimally. Together with your direct colleagues, you ensure that the DFC processes are properly recorded in accordance with the bank-wide policy, while also ensuring that all processes are regularly assessed for possible risks. In addition, we have a focus on process improvements. For example, based on data from Process Mining, you can gain good insight into unknown bottlenecks. These further investigations could lead to a process improvement. Process improvements could also arise from your own insights or from feedback from users. Last but not least, improving a process also involves looking at software tools or technologies to further automate your process.

You will be part of the Business Process Management & Automation (BPM&A) team. A team of around 20 colleagues. Part of this team is responsible for managing the Client Life Cycle processes within DFC, and the other part is responsible for identifying, initiating, and developing automation solutions within these Client Life Cycle processes.
The BPM&A team is part of the FEC BPM, Outsourcing & Analytics (FEC BOA) department within DFC Innovation, Design & Change (ID&C). Within DFC, ID&C has a group-wide (including subsidiaries and foreign countries) chain responsibility for the focus areas of Sanctions, Transaction Monitoring and Know Your Client. In this way, ID&C aims to increase the effectiveness of FEC risk mitigation, drive innovation, improve client lifecycle processes and take control of the change portfolio.
You will work in a diverse team with colleagues with different backgrounds and experiences. There is a lot of room to structure your own working week where you take responsibility for achieving good results. Your own personal development is very important to us and we regularly reflect on that. Each Business Process Manager has their own process(es) as a focus area and there are regular consultations to coordinate our approach.

• You have a bachelor's degree in a related field of study;
• You have experience with project management as a project member or project leader;
• You are tenacious and solution-oriented;
• You have excellent verbal and written communication skills in both English and Dutch;
• It is an advantage if you have experience in a process design/analysis/process management related role;
• It is an advantage if you have experience in a risk management/compliance related role;
  

At Detecting Financial Crime, you will work in a very driven and dynamic working environment, in which we work hard from a shared vision. Short lines of communication, a focus on results and intensive cooperation with other departments characterize our team. We set high standards for our work without losing sight of the human touch, because we are convinced that this is essential for the success of our mission. From this work context, we offer you the space to develop both professionally and personally.

We are happy to tell you more about our department and share practical examples to give you a better idea of the role and what we are looking for. For more information, please contact Richard Swagerman (06-30857111).

Apply in Talent2Grow. When you open the link, click on 'apply'. You can then upload your CV and motivation and apply.

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The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.